Frequently Asked Questions

Customer

How long will it take for me to receive my order?

Shipping varies Market by Market. Make sure to check the Markets shipping by going to their marketplace. If you placed a custom order it make take extra time to create your order. If you have questions about the delivery date of your order make sure to contact the vendor directly.

Why am I offered multiple shipping selections at checkout?

Some markets allow you to choose between different delivery methods in the check out. This can include, shipping, local pick up, or local delivery. If you choose an option other than shipping please make sure you are located near the market before selecting local pick-up or local delivery.

Can I edit my order after it has been placed?

Once your order has been placed you will receive an email. Please contact the vendor directly to make any adjustments.

What are the accepted forms of payment?

All major credit and debit cards are accepted as proper forms of payment. Payments are processed securely through our Secure Socket Layers SSL and all orders are processed through Stripe’s secure gateway.

How do refunds & exchanges work?

Refunds and exchanges vary based upon the markets return policy. Before purchasing from a seller it’s recommended that you review the their refund and exchange policy. If you have having issues with a return and are unable to resolve it through the seller you may contact us at info@ecolocalmarkets.com.

Seller

How do I get paid for my orders?

With our secured checkout funds are delivered directly to your linked bank account that you have connected to Stripe.

Who has access to my Stripe bank account information?

Stripe is a secure processing center. Neither ELM or buyers have access to your information.

How do I ship produce?

Market owners are responsible for maintaining the freshness of their products. Shipping companies have different options for shipping perishable foods. It’s up to the shipper to decide which shipping option will work best. It’s suggested to ship sensitive products quickly to ensure freshness, or offer a “Local Pick-Up , Local Delivery” option to these items.

Am I charged for every item I list?

No. you are not charged for each item you list. You are only charged when a sale is complete.
How do customers get their orders?
We offer three options. Local Pick-Up (by the customer), Local Delivery (by the seller) and Postal delivery. You are able to choose which delivery options are right for your products.

Who can sell on Eco Local Markets?

Eco Local Markets is an American based company for Farmers & Artisans to sell locally. If you produce or make your own products and legally have the right to sell them you may Open a Market to sell your products.

If you have a Wholesale business or a Brick and Mortar business, we still have a place for you. You may list your business in our directory so the locals know you’re in the area.

What do I need to open a market?

You will need clear pictures of your products with detailed product descriptions and an active bank account to receive funds.

How do I add Tracking?

1. Login to your dashboard.
2. Click “orders”
3. Click on the product order #
4. Scroll to the bottom. On the right add “Tracking Number”

What state is Eco Local Markets in?

ELM is an online business that provides a marketplace for vendors across all states.

How do I calculate my state taxes into my shipping?

State taxes are automatically calculated  according to the sellers address and they are populated during checkout.

Do you require certifications or licensure for selling food items?

Yes, each state has different requirements for selling food online. If you open a Market and are interested in selling food we will not be able to approve your products until you have provided us with your state required documents.

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